RETURNS

At Emperfektair.com, we appreciate your business and stand behind the quality of our products. If you are unsatisfied with a product, you may return it within 30 days of purchase with your original receipt. Refunds for returns processed will be administered to the original form of payment.

We have a 30-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you must contact us at support@emperfekthair.com If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Returns are typically processed upon return approval within 1-3 business days and once processed we ask that you allow 3-5 business days for the refund to post to your account depending on your financial institution.

Please note, you are responsible for return shipping fees. We will only accept returns made for orders made through our website. Be sure to include your name, address, phone number, and the reason for your return.

Due to U.S. Department of Transportation/USPS shipping regulations, many of our products are required to ship by ground within the United States.

For assistance with your return, please call our Hair Support Team at 1-88-505-1399 or go to our Contact Page and provide your Order Confirmation # and reason for return.